Store Policy


Mynex Systems, Inc. (d.b.a. USA Industrial Supply)


We accept credit card or debit payment via Mastercard, Visa, American Express or Discover. Credit card payments will be processed the day an order is marked as "in process", of which the buyer will be notified as such via email. This also applies to items that have a lead-time or may be on back-order to ensure quoted pricing and your place in the queue. We also accept payment by certified check, money order, or business check. All checks and money orders will require at least a one week waiting period after the check is received before the item is shipped. This is to ensure that the funds are available and the check clears. If you choose to pay by check, please set up an account and place the desired item(s) in your cart. Then contact us to help you finish processing the order.


Purchase Orders

Customers are welcome to send us purchase orders, however, please keep in mind that we are not opening lines of credit at this time. Therefore, all orders must be paid for up-front (cash in advance) before they are processed and shipped.


Sales Tax

Sales Tax is based on shipping address and will be calculated when shipping to the following states: IL (7.50%). Other states may vary depending upon the vendor and will be realized at checkout.



All warranties are handled through the manufacturer. Please contact the manufacturer of your item for further information.


Return Policy

USA Industrial Supply guarantees that the item will not be Dead On Arrival (DOA). All returns are subject to a 20% restocking fee, unless otherwise noted on a per-vendor basis (see below).

You must acquire a Return Merchandise Authorization (RMA) Number prior to returning any item and must be requested within 14 days of receiving it.  You can obtain an RMA Number by sending an email to cservice@usaindustrialsupply.com or by calling us at (630) 428-2100. Once you receive the RMA Number you may send the product back at your expense. We will not accept a C.O.D. return. If we do not have a replacement item and determine that the item is the one originally shipped to you, a refund will be issued. SHIPPING COSTS ARE NON-REFUNDABLE, NO EXCEPTIONS.

Vendor-Specific Return Policies

Buckeye Fire Equipment

Change of mind purchase / buyer's remorse returns are subject to a 25% restocking fee.

Campbell Hausfeld

Change of mind purchase / buyer's remorse returns are subject to a 25% restocking fee.


Change of mind purchase / buyer's remorse returns are subject to a 25% restocking fee.


Flowtron does not accept returns for change of mind purchase/buyer’s remorse. The product then becomes the responsibility/ownership of the buyer.

Flowtron will not accept returned bulbs, no matter the condition.

All Flowtron products are warranted against manufacturing defects as described in the printed warranty statement accompanying each product. Defective claims within the warranty period require a RGA. A Return Authorization Number can be obtained from Flowtron processing at 800-343-3280 x 274. All defective returns are to arrive prepaid and include a letter stating the problem/reason for the returns. The RGA number must appear on the carton. All returns which do not adhere to the policy will be refused at our warehouse.

Electrical powered products such as Flowtron’s Mosquito Units and Leaf Eaters are not to be field destroyed under any circumstance. These products must be returned in accordance with the instructions provided by Flowtron’s Customer Service Department. Replacement bulbs are only warranted for breakage providing the bulb is still in its original blister package. No returns or destroyed in field claims will be accepted.

Zoeller Company

Change of mind purchase / buyer's remorse returns and shipped order cancellations are subject to a 25% restocking fee.



Transactions are automatically settled each day and funded within 2-3 days. A confirmation email of the refund will be sent advising you that the credit has been processed. Please allow 2-3 business days to see the credit on your account.


Shipping (Non-Freight)

We ship to the continental U.S., Hawaii, and Alaska. For those with APO addresses or Hawaii and Alaska customers, we ask that you contact us before purchasing so that we may accurately quote you shipping costs.

Shipping Methods: UPS is our prime carrier although, depending on the product, you may have other shipping choices including freight.

Processing Time: The normal turn-around time for an order can take up to three (3) business days unless stated otherwise on our website or on the order receipt. Lead-times or backorder dates on the product page denote the time it may take before an item will be available for shipping. Weekends and major holidays do not count as we are closed. Next-Day or 2nd-Day shipping does not necessarily guarantee you will receive your shipment the next day or within two days, however, we do our best to accommodate all shipping requests. If there is an urgency please be sure to contact us immediately.

We will make every effort to contact you in the event your item is backordered or for any other unforeseen delay in shipping your order.

Insurance: As a courtesy to our customers, all packages are automatically insured through the carrier for the value that was paid for the item.

Using Your Own UPS or FedEx Account: If you would like us to ship your item on your UPS or FedEx account, please contact us immediately with your account number and/or specify it in the "Additional Notes" section during checkout.

Shipping Damage Claims for Non-Freight Orders: If after you open your item you discover that there has been shipping damage, please notify us promptly. In most cases the following may occur:

  • Digital photos may be needed of the damage in order to submit the damage claim to the carrier – please email these to cservice@usaindustrialsupply.com
  • Please retain the original box that the item came in.
  • UPS or FedEx may schedule a time to come and inspect the item in order to verify the claim
  • UPS or FedEx may come and pick the item up and ship it back to USA Industrial Supply.
  • Upon receipt of the item from UPS or FedEx, verification that the item was indeed the original item sent out, and verification that UPS or FedEx is processing the claim, we will refund your purchase price.
  • Shipping costs are NEVER refundable.


Charges for Incorrect Addresses/Undeliverable Orders

All orders that cannot be delivered and are returned to USA Industrial Supply for any reason will be charged any shipping costs incurred by USA Industrial Supply as well as a 10% restocking fee.


Freight Shipping / LTL Shipping:

Some items are required to ship via freight. In this instance, a general shipping estimate will be provided to you at checkout. Please note that in some cases this amount may be lower than what the actual shipping may cost due to variables like product size, weight, quanity, shipping distance, and whether you require liftgate service. A sales representative may contact you shortly thereafter if any adjustments to reflect the actual freight charge are necessary. You are also encouraged to contact us for a freight quote before placing the order.

Things that will be considered when estimating freight are:

  1. Residential or commercial delivery
  2. Size, weight, density, and travel distance from warehouse
  3. Liftgate Service to bring the item down from the tractor trailer

We use multiple freight carriers so if you have a carrier that you prefer, please contact us to inquire whether or not we use that carrier.

Please note that when a freight order is placed, there is some lead-time before it is shipped - usually a couple business days, unless noted otherwise on your order. Freight transit time can vary anywhere from 1-14 days. Please login to your account at www.usaindustrialsupply.com to view your tracking information which will be updated as soon as the order is picked up.

If you are in need of the item sooner, certain carriers have expedited service. Please contact us for more information.

When the freight carrier arrives in your area they will contact you by phone to setup a delivery time. You may also choose to pick the item up from the freight carrier’s terminal which may save on cost.

It's HIGHLY recommended you inspect your item(s) at the time of delivery before signing off on anything.


Please note that these Terms and Conditions, aka Store Policy, are subject to change without notice and must be agreed to at checkout on our website.

Follow us on Twitter or become a fan on Facebook and receive extra discounts and special offers!

Follow USA Industrial Supply on Twitter

USA Industrial Supply