TERMS AND CONDITIONS
Mynex Systems, Inc. (d.b.a. USA Industrial Supply)
We accept payment online via Mastercard, Visa, American Express or Discover. We will also accept payment by certified check, money order, or business check. All checks and money orders will require at least a one week waiting period after the check is received before the item is shipped. This is to ensure that the funds are available and the check clears. If you choose to pay by check, please set up an account and place the desired item(s) in your cart. Then contact us to help you finish processing the order.
USA Industrial Supply guarantees that the item will not be Dead On Arrival (DOA). All returns are subject to a 20% restocking fee.
You must acquire a Return Merchandise Authorization (RMA) Number prior to returning any item. The RMA Number will only be good for a specific product and order and must be requested within 14 days of its ship date. You can obtain an RMA Number by sending an email to firstname.lastname@example.org or by calling us at (630) 428-2100.
Once you receive the RMA Number you may send the product back to us at your expense. We will not accept a C.O.D. return. If we do not have a replacement item, upon receipt of the item and verification that the item is the one originally sent to you, a refund of the item will be issued. SHIPPING COSTS ARE NON-REFUNDABLE, NO EXCEPTIONS.
Transactions are automatically settled each day and funded within 2-3 days. A confirmation email of the refund will be sent advising you that the credit has been processed. Please allow 2-3 business days to see the credit on your account.
All warranties are handled through the manufacturer. Please contact the manufacturer of your item for further information.
Based on the buyer’s billing address, a 7.25% sales tax will be added to orders originating in the state of Illinois.
We ship to the continental U.S., Hawaii, and Alaska. For Hawaii and Alaska customers, we ask that you contact us so that we may accurately quote you shipping costs. We are also able to ship to APO addresses via United States Postal Service.
Shipping Methods: UPS is our prime carrier although, depending on the product, you may have other shipping choices including freight.
Processing Time: Our orders are processed in 1-2 business days. ‘Next Day’ or ‘2 Day’ shipping does not necessarily guarantee you will receive your shipment the next day or within 2 days. We do our best to accommodate all shipping requests. If there is an urgency, please be sure to contact us immediately.
We will make every effort to contact you in the event your item is backordered or for any other known delay in shipping your order.
Insurance: As a courtesy to our customers, all packages are automatically insured through the carrier for the value that was paid for the item.
Using Your Own UPS or FedEx Account: If you would like us to ship your item on your UPS or FedEx account, please contact us immediately with your account number and/or specify it in the "Additional Notes" section during checkout. There will be a $2.50 handling charge for using this service.
Shipping Damage Claims for Non-Freight Orders: If after you open your item you discover that there has been shipping damage, please notify us promptly. In most cases the following may occur:
- Digital photos may be needed of the damage in order to submit the damage claim to the carrier – please email these to email@example.com
- Please retain the original box that the item came in.
- UPS or FedEx may schedule a time to come and inspect the item in order to verify the claim
- UPS or FedEx may come and pick the item up and ship it back to USA Industrial Supply.
- Upon receipt of the item from UPS or FedEx, verification that the item was indeed the original item sent out, and verification that UPS or FedEx is processing the claim, we will refund your purchase price.
- Shipping costs are NEVER refundable.
Charges for Incorrect Addresses/Undeliverable Orders
All orders that cannot be delivered and are returned to USA Industrial Supply for any reason will be charged any shipping costs incurred by USA Industrial Supply as well as a 5% restocking fee.
Freight Shipping/LTL Shipping:
Some oversize items are required to ship via a freight company. In this instance, your shipping estimate will be provided to you at checkout. A sales representative will contact you shortly thereafter and provide you with the exact shipping amount. They will at that time be able to take payment over the phone for the remainder of the freight charges. The things that will be considered when estimating freight are:
- Residential or Commercial Delivery
- Location of residence in comparison to hub
- Liftgate Service to bring the item down from the tractor trailer
We use multiple freight carriers so if you have a carrier that you prefer, please contact us to inquire whether or not we use that carrier.
Please note that when a freight order is placed, it may take up to four (4) business days for the freight company to pick the item up from USA Industrial Supply. After pickup, freight transit time can vary anywhere from 1-14 days. Please login to your account at www.usaindustrialsupply.com to view your tracking information which will be updated as soon as the order is picked up.
If you are in need of the item sooner, certain carriers have expedited service. Please contact us for more information.
When the freight carrier arrives in your area they will contact you by phone to setup a delivery time. You may also choose to pick the item up from the freight carrier’s terminal which may save on cost.
You MUST inspect the freight item at the time of delivery.